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Requesting A Product Return
You can choose any of these convenient methods: Send your request via email
to sales@thinkpaddepot.com.
Please include your order number.
After Receiving Your Return Merchandise Authorization (RMA) Number
1. Write your RMA number legibly on the return label.
2. Return the entire package to: 7409 Little River Turnpike, Annandale, VA 22003
Crediting Your Account
Credit will be issued within two business days of receiving your return. While
most refunds for credit will be issued to the credit card account that appears
on the original invoice, in certain cases checks may be issued. In some cases
shipping and handling fees are non-refundable. Please note that your financial
institution may take up to 10 additional days from the date we issue the credit
to post it to your actual account. Questions regarding this should be directed
to your financial institution. When returning an item paid for by check or money
order, a refund check will be mailed to you within 10 business days from the
time we receive your return.
Product Replacement
When exchanging an item, you will be sent a replacement item and a new tracking
number once thinkpaddepot receives, approves and processes the returned item.
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